Refunds

Perfecture.fr sells monitoring as one-off purchases, with no automatic renewal and no recurring charge. This policy covers these purchases. Civic exam preparation is free and involves no payment.

• €4.90 for 7 days of monitoring.
• €9.90 for 30 days of monitoring.
• €24.90 for 90 days of monitoring.

If you are a consumer, you have 14 days from your order to withdraw, without giving a reason, in accordance with Articles L221-18 et seq. of the French Consumer Code. As long as the monitoring you paid for has not been activated, you are refunded in full.

Monitoring is a service whose performance begins as soon as it is activated. At checkout you are asked to expressly request immediate start and to acknowledge that the right of withdrawal is lost once the Service has been fully performed (Article L221-28 of the French Consumer Code).

• Monitoring not yet activated: full refund within 14 days.
• Monitoring activated, withdrawal within 14 days: refund of the price paid less an amount proportionate to the days already provided (Article L221-25).
• Service fully performed before the end of the 14-day period: withdrawal is excluded only if you expressly agreed to early performance and acknowledged the loss of that right once performance was complete.

Starting monitoring does not, by itself, remove your right of withdrawal. No amount is payable for early performance if your express request was not collected or the legally required information was not provided. For an extension, the calculation concerns only the purchased additional period actually provided, without charging again for a previous order.

Beyond your legal rights, we refund all or part of your order, pro rata to the affected period, if the Service did not work due to a technical failure attributable to us (for example a prolonged interruption of monitoring or a failure to send alerts).

The absence of any appointment slot during your monitoring period is not a ground for a refund: slots are published by the administration, not by Perfecture.fr, and we never guarantee that a slot will appear. This does not limit your statutory remedies if the Service fails to meet our contractual obligations.

Email [email protected] or use the contact page, stating the email address used for the order and the payment reference shown in your confirmation email, if available. Any unambiguous statement sent before the deadline is sufficient. The payment reference and use of the model form below are not conditions for exercising your right.

When you exercise your right of withdrawal, we issue the refund without undue delay and no later than 14 days after receiving your decision, in accordance with Article L221-24 of the French Consumer Code. Refunds are issued through Stripe to the original payment method. Your bank may need additional time to display the refund.

Payments for perfecture.fr are processed securely by our provider, Stripe, acting solely as payment service provider. Refunds are therefore issued through Stripe, in accordance with our Terms of Service.

For any question, contact us at [email protected] or via the contact page. The governing-law provisions of our Terms apply, without limiting mandatory consumer protections in your country of residence. If a disagreement persists, you may seek an amicable solution, use an alternative dispute resolution procedure available under the applicable rules, or bring the matter before the competent courts.

Complete and send this form only if you wish to withdraw. You may copy it into an email to [email protected].